Studio owners and managers are faced daily with decisions, and it is not that hard to imagine that it is often the “bigger/more costly” decisions that take over the focus, and that "smaller” items or touches often does not seem as important - if even thought of. This presentation is taking you through a customer journey, identifying how these details and “touches” can make or break your business.

Key Takeaways:

  • Walk away with a new perspective of how to utilize your existing business to it’s fullest potential.
  • How to make appropriate future decisions for your business.
  • Learn how simple touches and adjustments can improve your customer’s journey and help you stand out in a competitive market.   
Sunday, April 14, 2019 - 10:00am to 11:00am
ACE 0.1, NASM 0.1, AFAA 1, NSCA 0, ACSM 1