Studio owners and managers are faced daily with decisions, and it is not that hard to imagine that it is often the “bigger/more costly” decisions that take over the focus, and that "smaller” items or touches often does not seem as important - if even thought of. This presentation is taking you through a customer journey, identifying how these details and “touches” can make or break your business.
- Walk away with a new perspective of how to utilize your existing business to it’s fullest potential.
- How to make appropriate future decisions for your business.
- Learn how simple touches and adjustments can improve your customer’s journey and help you stand out in a competitive market.