Julie Riker has three decades’ experience working in international business and cross-cultural communications with extensive experience in the Asia-South Pacific market. Julie has spent the past 20 years in the international health and fitness industry championing business systems for program-based revenue productivity for health clubs and studios. This includes 18 years with Les Mills International, Les Mills West Coast (USA) and Les Mills USA, where she served a variety of roles in training and education, corporate and key account operations, customer experience management, and strategic business development. During her North America tenure with Les Mills, she developed and managed key customer success partnerships with top industry partners such as 24-Hour Fitness, Golds Gym International, Inshape Health Clubs, larger regional YMCA Associations and a large customer base of full-service health clubs and fitness studios.
With a Master’s in Science (Hons. I) and her focused ‘people-centric’ perspective, Julie takes a metrics-driven and cause-effect approach to business performance improvement. Currently, Julie works as a business coach and strategic advisor in several industries, helping business executives develop robust growth strategy, business plans, and implementation blueprints to grow customer experience, personnel engagement, client retention, market expansion, operational efficiency for improved revenue growth.